Tuesday, January 05, 2010
102 Juhu Tara Road,
Vile Parle West
Mumbai, Maharastra 400 056 India
Tel: +91 22 26604884
Mistakes and Mosquitoes. That summarizes our recent meal at Vie Deck & Lounge, which in my opinion has become nearly unbearable for anyone seeking decent food and passable service. While I can't entirely blame Vie for the mosquitoes, I can certainly hold them accountable for the mistakes. We were seated at perhaps the worst outdoor table in the house. I asked repeatedly about better tables that appeared to be available. All taken, I was told. More than two hours later, when we left Vie, most of the tables I had inquired about were still empty. The one table that was no longer empty was taken by a couple that apparently was given a different answer by the restaurant; they hadn't reserved that table either. Let's set aside seating issues. After all, had the restaurant been packed -- and not nearly empty -- we might have justifiably been seated where we were.
Unfortunately, the food and service were unacceptable as well. The humus plate came with six mini pita wedges. Yes, mini wedges (think pita chips from a bag). Having ordered the humus in the past, I had ordered extra pita wedges. The ten additional mini wedges that came for Rs. 150 (US $3) were equally inadequate. The baked mushroom appetizer was tasteless, while my kebabs/skewers were woefully undercooked (evidenced by the pool of blood and the fact that the kebabs refused any attempt at cohesion). Raw and unacceptable. I asked that the kebabs be cooked some more. They were taken back to the kitchen and never returned.
Besides the food quality, the service left me feeling cheated for leaving the house. My drink order came without the vodka that I had asked be repeated and a pasta dish with shrimp came without the shrimp. When I asked Glen, our server, about the missing crustaceans, he advised me that he had heard and confirmed that the dish was to be presented with mushrooms. While all four of us at the table had heard shrimp be ordered, there was a bigger problem with Glen's claim: the pasta lacked even the mushrooms he had based his defense on.
I spoke briefly with the manager, Dilip, who offered little in the way of consolation. When the bill finally arrived, the bloody kababs had been taken off, but a service charge had already been added to the check. Given how bad our experience was -- and we were multiple-time repeat clients -- I would have expected some additional gesture from the restaurant to help palliate our concerns.
On my way out, manager Dilip walked me to my car and said, "hope to see you again, sir." No, Dilip, I don't think you will. I wasted an evening at Vie. I won't let that happen again.